1. How long does it take until my account is activated starting from the moment I placed the order for domain registration and webhosting?
2. What does domain registration mean? How about domain protection? Where do I register my domain?
3. How much do you charge me to register my domain name if there is a one-time fee or do I have to pay another amount of money for some time later (how much it would cost me?)
4. If I want to give-up the web hosting services sooner than the period initially discussed, how exactly can I do that?
5. If I signed for 1-2 year contract (ex Beonline Start) and three months later I want to up-grade the service, what happens to the three months of subscription that already passed?
6. If I request service upgrade, for example from Beonline Start to Beonline Plus, how exactly can I do that?
7. If I registered my domain before concluding a web hosting contract with your company and I intend to give up the webhosting service, how exactly can I do that? Does this affect my domain registration in any way?
8. If you register my domain based on a web hosting contract I concluded with you and the contract is valid for a certain period of time, what happens after contract termination? Can I keep my domain name?
9. How long does it take to activate the service?
10. In case I concluded a contract for one or two years, how can I pay the respective amount of money: can I do it monthly or do I have to pay one - time fee at the time I concluded the contract? (I still want to benefit of the discount)
11. How can I benefit of domain registration by your company on the basis of the contract concluded between us?
12. Can I use mod_rewrite? Can I use .htaccess?
13. The fee for domain registration can be invoiced on the telephone bill and I have to pay for both services at the same time or do I have to pay it separately? If it is compulsory to pay it separately? I wish to know how and where I can make the payment.
14. What is a domain alias?
15. How can I configure a domain alias?
16. How many domain aliases can I add?
17. What name servers do I have to declare so as to configure a domain alias?
1. How long does it take until my account is activated starting from the moment I placed the order for domain registration and webhosting?
Starting from the moment you send us the contract signed , we issue the first invoice in approximately 24 hours. The web hosting account is activated in maximum 48 hours from your payment confirmation.
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2. What does domain registration mean? How about domain protection? Where do I register my domain?
Domain registration can be made as follows:
1. Domain registration
- The domain is registered by Romtelecom on the customer's behalf according to the tariff mentioned in the contract.The domain will be declared on Romtelecom name servers.
- In case of domain.ro registration, there is a one -time fee while in case of domain..com/.net/.eu/.org/.biz/.mobi/.info/.us the domain fee is paid once a year.
2. Domain included in the monthly fee
- The customer uses the domain free-of-charge for the entire contract duration. The domain is owned by Romtelecom and can be transferred to the customer, at his request, anytime needed during the contractual period. The transfer is made only at the request of the account owner after paying the transfer fee.
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3. How much do you charge me to register my domain name if there is a one-time fee or do I have to pay another amount of money for some time later (how much it would cost me?)
The domain included in your subscription is free-of-charge. The only monthly payment /or annual payment necessary is represented by the payment of the BeOnline web hosting plan.
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4. If I want to give-up the web hosting services sooner than the period initially discussed, how exactly can I do that?
You benefit of the web hosting service for the entire contractual period you paid for . There are not any additional early termination fees.
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5. If I signed for 1-2 year contract (ex Beonline Start) and three months later I want to up-grade the service, what happens to the three months of subscription that already passed?
Your new subscription is activated the moment we received your up-grade request and afterwards we send you an invoice including the amount to be paid for up-grade to the new subscription.
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6. If I request service upgrade, for example from Beonline Start to Beonline Plus, how exactly can I do that?
You only need to send an up-grade request by using the support form and you mention your identification data and the hosting plan you want.
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7. If I registered my domain before concluding a web hosting contract with your company and I intend to give up the webhosting service, how exactly can I do that? Does this affect my domain registration in any way?
Giving up your web hosting services does not affect your domain in any way.
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8. If you register my domain based on a web hosting contract I concluded with you and the contract is valid for a certain period of time, what happens after contract termination? Can I keep my domain name?
Domain registration can be made in two ways:
1. Domain included in the monthly fee
- The domain is offered free-of-charge for the entire contract duration and only you can use it or purchase it permanently. In case the web hosting contract has been denounced, the domain can remain in your property if only you purchase it and pay for the transfer fee.
2. The domain must be registered
- The domain is registered by Romtelecom on your behalf according to the tariff mentioned in the contract. After having denounced the contract, the domain becomes your property.
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9. How long does it take to activate the service?
The web hosting account is activated within 48 hours after payment confirmation.
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10. In case I concluded a contract for one or two years, how can I pay the respective amount of money: can I do it monthly or do I have to pay a one-time fee at the time I concluded the contract? (I still want to benefit of the discount).
For one year contract and two-year contract you pay a one-time fee, in advance, for the selected period of time. In this case, you can benefit of the discount shown in the offer.
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11. How can I benefit of domain registration by your company on the basis of the contract concluded between us?
The domain included in the subscription is offered free-of- charge. The only monthly fee or annual fee is represented by the payment of the BeOnline webhosting plan.
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12. Can I use mod_rewrite? Can I use .htaccess?
Yes you can. All BeOnline services have been activated 'mod_rewrite' feature. In order to quickly edit .htaccess'file right from the control interface, just use the File Manager. For more information, click the Help button in your control interface. For further information regarding mod_rewrite feature, click here
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13. The fee for domain registration can be invoiced on the telephone bill and I have to pay for both services at the same time or do I have to pay it separately? If it is compulsory to pay it separately? I wish to know how and where I can make the payment.
All fees are printed on Romtelecom invoice that is different from the telephone bill. It can be paid where Romtelecom voice invoice is paid. For the near future, all Romtelecom services will be integrated into the same invoice.
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14. Domain alias is an additional domain name that points to another domain name and it offers the users the possibility to access the same web page through a number of different addresses, so that by simply adding domain aliases, your website visitors who land on your other domain names will be directed to the main domain.
Example: if your domain is ‘mycompany.ro’, you can register another domain name ‘mycompany.com’, domain alias that will direct all your visitors to mycompany.ro. Domain alias practically means that every Internet user who will access your website mycompany.com will land on mycompany.ro.
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15. To configure a domain alias, you need to first register the domain name you want to add as alias.
Then you need the following steps:
1. Sign in the administration interface of your account
2. Select ‘Site Management’ menu', ‘Domain Aliases’ option
3. In the ‘Alias’ field, type the new domain name that means the domain alias you want to add to the main domain
4. Then click on 'add’ button
5. If later on you wish to eliminate a certain domain name from your aliases list, just click on ‘eliminate’ button.
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16. You can add between 10 and 50 domains aliases according to the BeOnline package type you have:
• For BeOnline , you can add 10 domain aliases
• For BeOnline , you can add 20 domain aliases
• For BeOnline , you can add 30 domain aliases
• For BeOnline , you can add 50 domain aliases
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17. Nice to Know! To configure your domain alias, you have to certify that you own the domain name. To configure domain aliases, you have to declare the following name servers: ns1.romtelecom.net and ns2.romtelecom.net.
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